Optus Update: Network Improvements And User Support

Posted on
Optus Update: Network Improvements And User Support
Optus outlines its 5G network rollout and affordable 5G home broadband from www.techguide.com.au


As we enter the year 2023, Optus, one of Australia’s leading telecommunications providers, has announced a series of network improvements and user support initiatives to enhance customer experience. With a focus on delivering faster and more reliable services, Optus aims to stay at the forefront of the ever-evolving digital landscape.

Network Improvements

Optus has invested heavily in upgrading its network infrastructure to meet the growing demands of its customers. These improvements include the deployment of 5G technology across a wider coverage area, allowing for lightning-fast speeds and low latency. With this upgrade, Optus users can expect smoother streaming, faster downloads, and improved overall connectivity.

The company has also been actively expanding its network capacity to alleviate congestion during peak usage hours. By implementing advanced network optimization techniques, Optus aims to provide seamless connectivity even during times of high traffic, ensuring that users can enjoy uninterrupted internet access.

Enhanced Coverage

Optus has made significant progress in expanding its coverage footprint, particularly in rural and remote areas. Recognizing the importance of connectivity for all Australians, Optus has worked closely with local communities to identify areas lacking adequate coverage and has deployed additional infrastructure to bridge the connectivity gap.

Through partnerships with regional organizations and government bodies, Optus has been able to improve coverage in previously underserved regions. This initiative not only benefits residents but also supports businesses and enables economic growth in these areas.

Improved Customer Support

Alongside network improvements, Optus has placed a strong emphasis on enhancing its customer support services. Recognizing that customer satisfaction is crucial for long-term success, Optus has implemented various measures to ensure prompt and efficient assistance for its users.

Optus has expanded its support team, hiring more knowledgeable and friendly staff to provide personalized assistance to customers. The company has also introduced self-service options, such as a revamped online support portal and a user-friendly mobile app, allowing users to troubleshoot common issues themselves.


1. How do I check if 5G is available in my area?

To check if 5G is available in your area, you can visit the Optus website and use their coverage checker tool. Simply enter your address or suburb, and the tool will indicate whether 5G coverage is available in your location.

2. What should I do if I experience network congestion?

If you experience network congestion during peak hours, there are a few steps you can take. Firstly, try restarting your device and reconnecting to the network. Alternatively, you can switch to a different network band or connect to a Wi-Fi network if available. If the issue persists, you can reach out to Optus customer support for further assistance.

3. How can I contact Optus customer support?

You can contact Optus customer support through various channels. The easiest way is to call their dedicated helpline at 1234 from your Optus mobile or 1800 123 124 from any other phone. Alternatively, you can reach out to them through their online support portal or via social media platforms like Facebook and Twitter.

4. Can I upgrade my current Optus plan to a 5G plan?

Yes, you can upgrade your current Optus plan to a 5G plan. To do so, you can visit the Optus website or contact their customer support team. They will guide you through the upgrade process and help you choose the best plan that suits your needs.

5. Are there any additional charges for accessing 5G services?

As of 2023, Optus does not impose any additional charges for accessing 5G services. However, it is always recommended to check the specific terms and conditions of your plan to ensure you are aware of any potential charges or limitations.

Leave a Reply